سياسة الاستبدال والاسترجاع

Return and Exchange Policy – Elite Signature At Elite Signature, we strive to provide the best shopping experience for our valued customers. To ensure transparency, we clarify below our return and exchange policy: 1. Return and Exchange Period • Customers can request a return or exchange within 24 hours only from receiving the order. • After the specified period, no return or exchange requests can be accepted. 2. Return and Exchange Conditions • The product must be unused, in its original condition, with all accessories and original packaging. • A purchase invoice or proof of payment must be provided. • Products that have been used, installed, or damaged after receipt cannot be returned or exchanged. • Products sold as part of offers and discounts are not eligible for return or exchange. • The product must be in good condition, and the consumer must not have benefited from it. The store has the right to inspect the product before exchange to ensure its condition. • The consumer bears the shipping cost for the exchange, and in international exchanges, the customer bears all shipping and delivery costs to the shipping company. • In case of manufacturing defects or order errors, the consumer will be compensated at no additional cost. 3. Non-Returnable or Non-Exchangable Products • Customized or made-to-order products, unless they have a defect or do not meet the specifications set by the consumer. • Home accessories (such as cushions, rugs, and ornaments) if the packaging has been opened or used. • Any product received in good condition and then used after opening. • Products with defects caused by misuse or improper handling. 4. Refund Policy • The amount will be refunded via the same payment method within [number of days] working days after approval of the request and verification of the product condition. • The consumer bears the shipping and return costs, except in cases of manufacturing defects or store error. 5. Damaged or Defective Products • If the customer receives a damaged or defective product from the factory, it must be reported within 24 hours of receipt via the contact channels below. • The product will be replaced at no additional cost after verification of the condition. 6. How to Submit a Return or Exchange Request To complete a return or exchange request, please contact us via: • Email: [[email protected]] • Phone/WhatsApp: [966563788204+] Note: We do not have branches, and requests are handled online only.